Contact and support
Support runs by email, straight to the person who builds the apps. Tell us which app and which shop it is about.
Email: mail@ubartas.de
How quickly we reply
We reply within one business day (Monday to Friday, German time); in an outage, on the same business day.
If your plan includes priority support, we reply on the same business day. The app's page says which plan that is.
When something has stopped working
Put “Outage” in the subject line, with the app, your shop address and what you are seeing. That way the first email already has everything we need to check.
The answer may already be in the help pages: